Newsletter | November 6, 2019

11.06.19 -- The State Of Field Service Management In Energy & Utilities

Featured Articles
Build Your Way To Better: How Flexible Field Service Solutions Empower Today’s Managers
Submitted by U.S. Cellular

Today’s field service managers have a lot to manage. With mounting customer expectations, more mobile devices and data than ever, and pressure from competitors, most have already realized the need for increased technology support. In a recent survey, 81 percent of managers said they plan to use some type of field service management solution within the next five to 10 years. But while that may seem like an obvious decision, success depends on knowing where to start and planning how to grow.

The State Of Field Service Management In Energy & Utilities
Submitted by Zinier

Services shape our world — from the electricity that lights our homes to the networks that keep us connected. For the organizations providing these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles.

Techs Drive Value, Service Excellence Delivers Profits
Submitted by Astea International

Service revenue goals are no longer a pipe dream for the CSO. The desire to unearth and sustain revenue streams from service demands that organizations must invest in the technology to support the field team while ensuring value can be delivered to customers. As seen in Aberdeen Group's Service Revenue: Unearth an Untapped Stream of Dollars report (May 2015), eight out of 10 top performers were able to achieve profitability in their previous 12 months of operation, as compared to only half of their peers.

Augmented Reality: A Winning Strategy For Service
Submitted by PTC

Augmented reality is transforming service and driving unprecedented value. Service organizations are already leveraging AR technology to gain a strategic advantage, educate field technicians, and improve customer satisfaction.

Get Your Free Subscription Today

If the topics you see here resonate with you, you should check out our quarterly digital magazine. Field Technologies magazine provides industry-leading original content and firsthand insight from your peers. See how other companies are leveraging field technologies and get unbiased views on mobility trends — all for free!
Sign up for your complimentary subscription to Field Technologies magazine today.