Today’s field service managers have a lot to manage. With mounting customer expectations, more mobile devices and data than ever, and pressure from competitors, most have already realized the need for increased technology support. In a recent survey, 81 percent of managers said they plan to use some type of field service management solution within the next five to 10 years. But while that may seem like an obvious decision, success depends on knowing where to start and planning how to grow.
Services shape our world — from the electricity that lights our homes to the networks that keep us connected. For the organizations providing these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles.
Service revenue goals are no longer a pipe dream for the CSO. The desire to unearth and sustain revenue streams from service demands that organizations must invest in the technology to support the field team while ensuring value can be delivered to customers. As seen in Aberdeen Group's Service Revenue: Unearth an Untapped Stream of Dollars report (May 2015), eight out of 10 top performers were able to achieve profitability in their previous 12 months of operation, as compared to only half of their peers.
Augmented reality is transforming service and driving unprecedented value. Service organizations are already leveraging AR technology to gain a strategic advantage, educate field technicians, and improve customer satisfaction.
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