01.04.21 -- The Shared Struggles Of Field Service Organizations

Learn what unique benefits professional contractors can experience with GPS tracking to take your business forward and ahead of the competition.

On stage at a conference recently, I asked the audience, “How many of you connect your field workers to a 360-degree view of your customers?” Out of hundreds of people, only one person raised his hand. Ouch.

Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry and is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, the company is harnessing the power of today’s digital tools in a variety of ways.

Field services is a growing, complex, and competitive industry to be in right now, but you may take some solace in knowing that every field service organization shares similar struggles. Not the exact same, but your peers are very understanding that there are types of challenges every organization must face in the field service space.