White Paper

The 2020 Service Intelligence Benchmark Report: An Analysis Of Field Service KPIs And The State Of The Workforce Skills Gap

Source: Aquant
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In This Data Report We Uncover How Field Service Orgs And Their Workforce (Really) Measure Up, And Provide An Analysis Of How To Use Hidden KPI Data To Cut Service Costs And Improve Delivery

What’s the cost of not fully understanding your service organization’s performance?

With this question in mind, Aquant’s data sleuths analyzed service records from more than 50 leading organizations, looking at the data with an eye towards how to improve service delivery. Our team crunched the numbers and mapped out how the skill level of the workforce on an individual and organizational level impacts service delivery.

Here’s what we analyzed:

  • A snapshot of the industry overall and how companies measure up against each other
  • The skill level of the workforce on an individual level
  • The skills gap that exists between the highest and lowest performers within each organization
VIEW THE WHITE PAPER!
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