Newsletter | January 13, 2020

01.13.20 -- The Radical Age Of Uberization

 
From The Magazine
The Evolution Of The FSM Market – Is Your Organization Keeping Pace?
 
By Bill Pollock, Strategies for Growth

The field service management (FSM) “story” is a long and continually changing one that bridges many generations of complex human interactions, evolving user needs and requirements, and shifting technology paradigms. It has weathered repeated generational changes in terms of who the key players serving the industry are (i.e., on both the supply and demand sides); what the prevailing usage patterns, technology deployments, and trends are; and what FSM functionality is preferred today vs. what will likely be preferred tomorrow — and beyond.

Featured Articles
Mobile Workers Are Becoming The Face Of Brands
Submitted by Salesforce

In-person service is a new competitive differentiator in today's market. Service leaders are seeing the opportunity to elevate their business and customer engagements through the mobile workforce and are investing accordingly. This research brief provides a snapshot of the state of mobile service and what sets high-performing teams apart from their competition when it comes to moving from vision to reality.

3 Ways Your Field Service Management Project Can Go Horribly Wrong
Submitted by IFS North America

So, you are doing your due diligence, preparing to select and implement software to help you profitably and efficiently manage a growing field service operation. You may not be 100 percent confident in your success—and this may be a realistic concern to have at this juncture—because there are wrong turns you can take in this process, mistakes you can make, that will lead to suboptimal results or even project failure.

City Of Las Vegas Doubles Down On Low-Code For Field Services
Submitted by OutSystems Inc.

With an inefficient inspectional services department that was bogged down by antiquated technology and data collection methods, the City of Las Vegas was struggling to meet the needs of its citizens. Check out this on-demand webinar to learn how they overcome these obstacles using the OutSystems low-code platform for their field service needs.

The Radical Age Of Uberization
Submitted by Localz

So, you are doing your due diligence, preparing to select and implement software to help you profitably and efficiently manage a growing field service operation. You may not be 100 percent confident in your success—and this may be a realistic concern to have at this juncture—because there are wrong turns you can take in this process, mistakes you can make, that will lead to suboptimal results or even project failure.

Sponsor
  International Wireless Communications Expo (IWCE)
 

The International Wireless Communications Expo (IWCE) is North America's most valued critical communications event, taking place in Las Vegas, Nevada, this year! It brings the critical communications community together to help professionals leverage emerging technologies through training, networking, and insights to help create a safer and more interconnected world. Register using discount code FIELD20 to receive 20 percent off conference packages!

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