01.04.23 -- The Growing Importance Of Remote Support

Keypoint Intelligence Associate Director Colin McMahon speaks with Zdenek Vrbka, program manager for assisted and connected technologies and leader of the AIRe Link project, about Konica Minolta Europe's recent efforts in the remote support space.

The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.

In 2020, field service companies were tasked with the unique challenge of operating as essential work amidst the global pandemic. This brought with it specific adaptations for safety protocols and planning, as well as an increased need for operational efficiencies.

Ongoing labor shortages and changes in seasonal demand mean that to keep field service organizations profitable, it has become essential to have a flexible workforce strategy.

The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce to a move away from reactive break-fix work toward a predictive service model. This, coupled with the desire to limit expensive on-site visits and customer demands for enhanced SLAs, means every service moment matters.