Newsletter | May 20, 2021

05.20.21 -- The Future Of The Service Workforce: 5 Pillars Of Preparation

The Future Of The Service Workforce: 5 Pillars Of Preparation

Service leaders are grappling with a lack of available talent, working to determine how the field service role is changing, and balancing the management and retention of both older and younger workers who have significantly different needs and desires. Here we discuss five pillars of preparation that are key to setting your company up to navigate this massive challenge with the highest chance of success.

Adopt Tomorrow's Service Delivery Models To Maximize Customer Outcomes

Delivering ground-breaking products is no longer enough to win your customers’ hearts and minds. You must deliver the desired outcomes that customers have for their assets and equipment. 

5 Key Technology Considerations To Optimize Operations And Accelerate Growth

Now more than ever service providers are pressured from all sides. From a shortage of skilled field techs, to reducing operational costs, meeting rising customer expectations, and providing new differentiated outcomes-based contracts. Leading businesses need to think carefully about how they manage their field service operations and the type of technology they invest in.

Service Sustainability | Master The Circular Economy

Businesses have an imperative to increase their sustainability. This drive is both moral and economic; reusing and remanufacturing products saves money, retains customers, and decreases the waste that ends up in a landfill. It’s also the engine of the circular economy — a principle among manufacturers that is quickly becoming the standard. 

Scaling Service Delivery | A Case Study

Smart Care Equipment Solutions — the largest independent provider of commercial kitchen repair in the U.S. — is scaling service delivery as it grows both organically and through acquisition and is still providing a seamless and positive customer experience across all its operations. Discover how they have automated simple processes and delivered faster first-time fixes and are now using data to reinvent their business objectives.