08.01.22 -- The Future Of Service Experience Management (SXM)

In today’s dynamic market, quick and efficient organizational transformations are needed more than ever. Having realized the need for a change, industrial companies, especially manufacturers, are increasingly growing predictive and proactive customer-business related services. Yet many manufacturers struggle and are unsure of where and how to start.

Based on an analysis of actual service records from more than 2 million work orders and long discussions with service leaders about pain points, budget concerns, and service delivery goals, Aquant released the 2020 Service Intelligence Benchmark Report.

Where did you work from today? What about yesterday? Last month? Like many employees in the U.S., your answer probably changes week to week. The past two years of distributed work and accelerated digital transformation have changed work for the better. 

Solving your customers' problems is not a single event or action. It is a series of events that happen over time. The more time that elapses from when the customer perceives there is a problem to actual final resolution will determine your success as a service organization.