Infographic | February 7, 2019

The Frame Of Mind Of The Front-Line: Field Service Change From The Technician's Perspective

Source: Astea International

Field service technicians have great insight into the movements taking place in their industry today—because they are seeing and driving these changes firsthand every day.

The Service Council recently surveyed field techs at 180 organizations to truly understand the day-to-day motivators and pressures felt by frontline field service agents, and to identify the steps that organizations can take to make these agents more effective in their work.