Newsletter | December 6, 2021

12.06.21 -- The Field Service Manager Feedback Dilemma
 
From The Editor
The Rapidly Approaching Necessity Of Edge Computing
 
By Jim Demetrius, cloud infrastructure architect, TBI
There’s nowhere to run and nowhere to hide. That’s the entire point of edge computing as it is designed to bring the server directly to you. This concept is evolving and expanding quickly, and if you’re not onboard yet, you’re behind the curve. But no need to fret, there’s still time to implement it. And when you do, the amount of efficiency you’ll see after leveling up is worth it. Here’s a brief primer on edge computing, and how it’s shaping the shipping and distribution industries.
Featured Articles
6 Benefits Of 3-D Instructions
Submitted by AnswersAnywhere

Digital twins and 3-D instructions are becoming used widely by industry-leading manufacturers. Organizations realize the potential of these visual disrupters to enhance every part of the service chain.
Deskless Workforce Vs. Mobile Workforce Vs. Telecommuting Vs. Remote Work
Submitted by Skedulo

The digital revolution has forever changed the way we work, making the era of the 9-to-5 work day and desk-based worker a thing of the past. Thanks to advances in technology, new and flexible methods of working are gaining popularity—telecommuting, remote work, deskless work, and mobile work. But while these terms may seem interchangeable, there are some subtle differences.
Beyond NPS: How AI Creates Memorable Customer Experiences
Submitted by Aquant

The service industry is driven by customer experiences. Do you have the insights to make them outstanding?
The Field Service Manager Feedback Dilemma
Submitted by IFS North America

Field service managers need data to coach their teams in order to continually improve their service levels. But a quarter trillion surveys a year are causing record survey fatigue, and as a result, field service programs are failing. The results are lower quality feedback laced with complaints, which carries the threat of killing employee morale at a time when service expectations are higher than ever.