Inefficient routing is a costly challenge for field service organizations. It impacts schedule accuracy, increases fuel costs, and can lead to missed service level agreements (SLAs). Worst of all, it frustrates customers.
A major cause of customer dissatisfaction with OEMs is slow service response times. The effects are tangible; in the medical world, mission-critical equipment increasingly sits idle for longer periods of time, or field service professionals don’t have the proper parts on hand to complete the job.
Thanks to SPACE1’s cutting-edge collaboration features and an advanced user experience, your company will now be able to quickly connect your customers with a dedicated technician, to perform remote inspections or provide real-time support.
When beverage equipment company BUNN realized they needed to provide their field service engineers with direct access to information in order to increase field service efficiency and strengthen their reputation of exceptional post-product support via BUNNserve, they turned to AnswersAnywhere to deliver a custom, mobile product knowledge base.
November 16 to 18, 2021 | JW Marriott, Palm Springs, CA
After more than a year of virtual events, we’re ready to get the field service community back together at the beautiful JW Marriott to discuss the biggest issues facing service executives. You’ll hear from 50+ expert speakers and engage in 40+ hours of interactivity and networking with your peers. Check out the agenda. Save 25 percent with code FSPS21FT!