10.04.21 -- The Fastest Route To Field Service Success

Inefficient routing is a costly challenge for field service organizations. It impacts schedule accuracy, increases fuel costs, and can lead to missed service level agreements (SLAs). Worst of all, it frustrates customers. 

This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact center and the benefits that organizations are seeing from implementation of this new technology.

A major cause of customer dissatisfaction with OEMs is slow service response times. The effects are tangible; in the medical world,  mission-critical equipment increasingly sits idle for longer periods of time, or field service professionals don’t have the proper parts on hand to complete the job.

Thanks to SPACE1’s cutting-edge collaboration features and an advanced user experience, your company will now be able to quickly connect your customers with a dedicated technician, to perform remote inspections or provide real-time support.

When beverage equipment company BUNN realized they needed to provide their field service engineers with direct access to information in order to increase field service efficiency and strengthen their reputation of exceptional post-product support via BUNNserve, they turned to AnswersAnywhere to deliver a custom, mobile product knowledge base.