Mobile field service workers are prevalent in a wide variety of industries, from aero- space and defense, to high-tech equipment, to telecommunications and utilities, to insurance claims and inspections, and many more. In fact, the U.S. Department of Labor estimates that there are more than 4 million field service technicians in the United States alone, growing to nearly 4.5 million in the coming years (not counting in-house service personnel, like automobile mechanics and other stationary service workers). That number is at least four to five times larger when the whole world is considered. Moreover, mobile field service workers account for the majority of an entire company’s workforce in many organizations, such as electric and gas utilities.
While the products, services, and field worker skill sets vary across these diverse industries, they all have one thing in common: each of them must assign and schedule field resources. And each needs to create work schedules that minimize costs, boost productivity and resource utilization, and meet or exceed their customers’ expectations for rapid, effective and precise service.
Download the full white paper below to learn more.