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The Eight Essential Elements Of A Comprehensive Mobile Workforce Management Solution

Source: IFS North America
WFM Solution

Mobile field service workers are prevalent in a wide variety of industries, from aviation and defense, to high-tech equipment, to telecommunications and utilities, to insurance claims and inspections, and many more. In fact, the U.S. Department of Labor estimates that there are more than 4 million field service technicians in the United States alone, growing to nearly 4.5 million in the coming years (not counting in-house service personnel, like automobile mechanics and other stationary service workers).

While the products, services, and field worker skill sets vary across a diverse range of industries, they all have one thing in common: each of them must assign and schedule field resources. And each needs to create work schedules that minimize costs, boost productivity and resource utilization, and meet or exceed their customers’ expectations for rapid, effective and precise service.