The Customer's Journey – Field-Service Management (FSM) Technology And The Connected Home

ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.

This webinar covers the lifecycle of a field-service event, utilizing ServicePower’s technology, from the customer’s point of view. You will learn how ServicePower’s customers are leveraging technology, such as route optimization and workforce management, to enable a KPI-driven approach to client satisfaction. ServicePower’s customers are able to constantly measure and improve first-time fix rates, SLA compliance, and technician productivity by utilizing these modules designed specifically for the control, maintenance and repair of the connected home.