Case Study

TH Hill Grows Revenue, Increases Transparency, And Automates Reporting With Service Management Solution

Source: IFS North America

Thanks to IFS Field Service Management, TH Hill, has achieved greater business transparency and can focus on the value aspects of its offering to its customers in the oil and gas industry around the globe. The enterprise software from IFS has also helped the US-based engineering and quality management consultancy to grow its revenue as a result of the higher degree of process automation it enables and the fact that resource management capabilities are considerably enhanced.


With a dispersed workforce being managed across a multitude of projects world- wide, TH Hill found itself faced with a number of challenges in accounting for its resources’ time and activity. Prior to implementing IFS Field Service Management, every step in managing a resource, from dispatch to reporting, to invoicing and billing of the customers, was a disparate process with no standard workflows or controls. As a result, the company had to replicate data across myriad homegrown databases.

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