Augmented Reality is providing real-time remote expert assistance.
Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment.
In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.
In this era of globalization, the ability to deliver expert knowledge to customers is crucial to achieving and maintaining high levels of customer experience and profitability. Your organization has a wealth of experts whose knowledge needs to be accessible from anywhere, anytime.
Help Lightning allows your techs to instantly interact with a colleague, contractor or customer, all from the iOS or Android device they have with them: no special hardware, no capital costs, and no special training. Instant customer value and return on investment.
“We're proud to be taking advantage of this cutting-edge technology and driving down costs as well as improving the overall customer experience.” - Help Lightning Customer