Today’s field service managers have a lot to manage. With mounting customer expectations, more mobile devices and data than ever, and pressure from competitors, most have already realized the need for increased technology support. In a recent survey, 81 percent of managers said they plan to use some type of field service management solution within the next five to 10 years. But while that may seem like an obvious decision, success depends on knowing where to start and planning how to grow.
The field service industry is at an inflection point. Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, technicians to support, and data points to analyze. Most organizations have already abandoned pen-and-paper solutions in favor of digital tools, but recent advances in AI and automation are forcing them to re-evaluate their technology stack.
IoT 101: Digital Transformation University at MWC19 Los Angeles is where attendees will learn everything from how to transition from proof of concept to IoT adoption, to understanding the role of an integrator, edge computing, and managed services. New advances in supply chain management, security, AI, and alternative network solutions will also be examined, as will economic impacts to the enterprise, consumers, and the public sector. Apply to attend here.
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