White Paper

7 Steps For Achieving Customer Service Excellence

Source: IFS North America
Customer Service Through Mobility

This paper will analyze what factors influence customer perception of the quality of service delivered, how we measure it and ways service companies can improve customer service in the service industry.

The paper will look at:

  • Successfully measuring service quality to improve performance
  • Providing a consistent level of customer experience across all channels
  • Boosting employee knowledge through strategic knowledge sharing
  • Giving the customer more control with self-service technology
  • Motivate and train your technicians to go beyond basic repair
  • Up-skill help desk resource to provide remote service
  • Stay one step ahead of the customer with proactive maintenance