State Of Service Management 2015: Connect To Your Customers

Enable Your Customer to Play an Active Role in Driving Your Service Excellence
The end customer is no longer an afterthought in regard to achieving service excellence — buying power, social networks, and competition have changed relationships dramatically.

Establishing new services which help create ongoing partnerships with customers is key to achieving the kind of engagement that differentiates your organization in their minds.

This report from the Aberdeen Group explores the evolution of service as it progresses beyond solely reactive to becoming more proactive with value-added services. You'll learn:

• The KPIs which define success in field service today
• The strategies Best-in-Class firms are using to improve customer interactions
• How to establish a service value statement that adds value to your customer partnerships

Download the full white paper below to learn more.