Tech Update: The Impact Of Remote Monitoring On Field Service

By Sarah Howland, Integrated Solutions magazine

As Integrated Solutions has delved into the M2M (machine-to-machine) space over the past few years, one of the applications that has surfaced again and again to drive home the benefits of M2M technology is remote monitoring and service. According to research from Aberdeen Group, companies using remote service solutions experience, on average, a 22% increase in first-time fix rates (meaning less expensive, unnecessary repeat trips), a 28% reduction in mean time to repair (meaning less time spent on-site), a 7% increase in service revenue (meaning more money in the bank), and approximately $500,000 in service-related cost savings. To back this up with a real-life example, think back to our January issue and how Lamar Advertising used remote monitoring to reduce its energy costs by more than 25% and eliminate the need to pay field technicians overtime to drive around at night and check bulbs on billboards. With tangible results apparent, what else do you need to know, right? I recently spoke with some experts in the M2M industry to determine just that.

Used with permission from Integrated Solutions magazine.