Today, most companies with teams of mobile field technicians are running some type of field service management (FSM) software. If the software plays its proper role in achieving business goals, your organization should be experiencing improvements in revenue generation, customer satisfaction, good first-time fix rates and high rates of technician utilization. If you are not achieving favorable performance metrics, it’s reasonable to assume you are considering a software selection evaluation.
There are several reasons service organizations launch a process to evaluate, purchase and implement new FSM software. It could be because of aging technology, data silos requiring dual data entry, older generation field devices or perhaps a lack of efficiency is causing operation costs to rise, or worse yet, service performance is causing bad customer experiences, resulting in lost product sales. Regardless of your reason for embarking on this process, you expect to see return on investment and for the software to deliver business value in several areas of your organization. This white paper discusses four common motivators for launching a software evaluation, how FSM software alleviates business challenges and questions to consider during your evaluation process.