Securing Mobile Sales, Service Efficiency

By Brian Albright, Field Technologies

Mobile forms have helped Doyle Security speed invoicing by 25% and drive efficiency gains that increased margins.

Doyle Security Systems is well known for helping its customers keep their homes and businesses safe, but paper-based, manual contracting processes produced unnecessary delays between the time the company’s clients signed up for service and when the alarm systems went live. A new digital sales order entry system has helped the company improve contracting efficiency and even led to an 11 percent increase in profit margins through improved processes.

Rochester, NY-based Doyle provides commercial, residential, and medical alarm systems to thousands of customers in New York and Erie, PA. As part of the process of signing up new customers, Doyle’s sales representatives had to create multipage contracts, have them signed by the customer, and then circulate those documents across multiple departments before service could begin.