Resources And Support For Dynamics 365 Customers Impacted By COVID-19

By Alysa Taylor, Corporate Vice President, Business Applications & Industry, Dynamics 365

Over the past weeks, Microsoft has mobilized global teams to support communities and organizations affected by the COVID-19 crisis. The Microsoft Dynamics 365 and Microsoft Power Platform teams are working closely with organizations on the front lines of the crisis—including governments, healthcare providers, nonprofits, and schools and universities. We are also focusing efforts to ensure your business has the digital capabilities to maintain business continuity and stability, to the best ability possible, while keeping employees safe and healthy.

And we are hearing from organizations across industries and around the world that have an immediate need for cloud solutions to rapidly respond to quickly changing needs using custom apps and automated solutions, support remote workers, and engage customers in need. As such, we are providing offers and support to rapidly ramp up in these areas:

Coordinate and automate emergency responses

Microsoft Power Platform was designed to empower everyone, regardless of their technical ability, to collaborate and solve problems fast. The idea that rapid, valuable innovation can come from virtually anywhere drives our development of the Power Platform, and the realization of that idea has never been more impactful than in this time of crisis. The Power Platform team is currently supporting urgent deployments for first responder organizations, government agencies, schools and universities, and other essential service providers including the release of two Power Platform solutions to enable customers to coordinate information and resources in times of crisis, and a Microsoft Power Virtual Agents bot to manage crisis response.