Newsletter | October 8, 2020

10.08.20 -- Remote Support: A Paradigm Shift In Field Service Delivery

The Field Service Customer Engagement Playbook

Build stronger customer connections. Ensure field service customer satisfaction. Many field service providers still deal with long wait times, extended appointment windows, and limited mobile access to vital information.

The Forrester TEI Report — The Total Economic Impact Of Field Service Management

The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders. View this report to learn how cost-savings and business benefits are enabled by field service management.

Becoming Trailblazer: Carasso Motors

Carasso Motors recently set out to form a single, 360-degree view of each customer so that its customer service agents and service center technicians could provide more relevant, personalized service in every contact and take advantage of more cross-selling and upselling opportunities. Learn how the company can now provide attentive, personalized service at any touchpoint.

On-Demand Webinar: Remote Support — A Paradigm Shift In Field Service Delivery

The rise of remote support has been accelerated by the pandemic. Why? Remote support addresses safety concerns and ensures business resilience. Companies are moving to remote support to reduce costs, improve the customer experience, and increase employee engagement. The shift requires field service leaders to reevaluate key metrics and new modes of collaboration and adopt innovations based on video, AR, and AI.