More and more, organizations optimize workforce scheduling and planning with technology and real-time data. As a result, organizations improve the customer experience, make better use of resources, and boost employee satisfaction and retention.
As we head towards a future where man and machine work side by side, here’s how to leverage technology that at its foundation can educate and empower — not replace — the workforce and deliver better customer interactions.
The coronavirus challenges global businesses as supply chains are disrupted, travel restrictions enforced, and the global economy is at risk of recession. It has become the biggest threat to the global economy in years, forcing companies to renew their focus on virtual team collaboration and remote workforce effectiveness.