How are field service organizations using FSM software with IoT to drive results? WBR conducted a study showing that:
- 83 percent of organizations using connected data and IoT to create advanced services believe it leads to more profitable business decisions.
- 76 percent of organizations are using IoT data analytics to establish product or process quality imperatives.
- 37 percent of organizations plan to incorporate IoT with service processes within 24 months. This is the most popular business function in terms of two-year planning for IoT adoption.