Newsletter | October 28, 2021

10.28.21 -- Ready To Build Better Service?

Ready To Build Better Service?

Vendors’ positions in this Magic Quadrant report reflect clients’ expectations in areas like augmented-reality-enabled customer collaboration, knowledge harvesting, AI-driven quality control, and customer self-service. See why Salesforce was named a 2021 Gartner® Magic Quadrant™ Leader in Field Service Management.

Create A Connected Field Service Experience With Appointment Assistant Real-Time Location
There’s nothing more frustrating for customers than having little visibility into their field service experience. To keep customers in control every step of the way, you need a connected field service experience.
Supercharge Your Field Service Scheduling

What is Schedule Hero? Good question. It’s a logic game that challenges you to efficiently schedule field service jobs. And it’s not as easy as you may think. There’s a lot to consider when scheduling agents, including skills, overtime, travel time, dependencies, and more. 

3 Ways To Draw Value From Visual Remote Service

A remote service model, effectively implemented, enhances your ability to reduce customer and employee costs, provide speedier service, and deliver a consistent experience.

Deliver Faster Service And Boost Savings

Nucleus has conducted numerous ROI case studies of Salesforce Field Service deployments across various industries and sizes. A recent Nucleus report found that service leaders who use Salesforce Field Service saw faster response times, improved productivity, and bigger savings.