10.28.21 -- Ready To Build Better Service?

Vendors’ positions in this Magic Quadrant report reflect clients’ expectations in areas like augmented-reality-enabled customer collaboration, knowledge harvesting, AI-driven quality control, and customer self-service. See why Salesforce was named a 2021 Gartner® Magic Quadrant™ Leader in Field Service Management.

There’s nothing more frustrating for customers than having little visibility into their field service experience. To keep customers in control every step of the way, you need a connected field service experience.

What is Schedule Hero? Good question. It’s a logic game that challenges you to efficiently schedule field service jobs. And it’s not as easy as you may think. There’s a lot to consider when scheduling agents, including skills, overtime, travel time, dependencies, and more. 

A remote service model, effectively implemented, enhances your ability to reduce customer and employee costs, provide speedier service, and deliver a consistent experience.

Nucleus has conducted numerous ROI case studies of Salesforce Field Service deployments across various industries and sizes. A recent Nucleus report found that service leaders who use Salesforce Field Service saw faster response times, improved productivity, and bigger savings.