We hosted a webinar recently where we reviewed the contents of our special report, Preparing Your Business For The IoT Era. I was joined on the webinar by Robert Lacey, director of business development for IoT at KORE. We had an interesting conversation about some of the important things companies need to consider and do to embrace IoT in their businesses. Here, Lacey shares his insight on some of the top questions we covered.
How do you see today’s service companies deploying IoT?
IoT is such a broad topic. As field service companies deploy IoT, they need to react to the things they are certified to work on. Manufacturers are starting to deploy IoT in their equipment. A piece of hardware that they sold could potential self-report maintenance needs.
What is IoT’s role in this scenario?
IoT makes for the efficient routing of Field Service employees from appointment to appointment. The connected device, more than likely a tablet with an integrated application, can receive dispatch and routing assignments.
This could route the right person, who is certified for the task, to service the equipment. The application could send a picture of the field service agent to the customer so they are aware of who to expect. Once onsite, everything can be tracked, verified and monitored. Work flow includes work order, start time, routing, diagnoses, removal of inventory from the truck, warranty information, payment processing, and then routing to the next job. Now instead of paper, this is all handled by a device.