Profitable Aftermarket Service With Field Service Management Software

Manufacturers and distributors have seen margins on goods sold tightening as products become commoditized in a global market. More companies are therefore focusing on aftermarket service as a way to add value to their offering to balance out the lumpy revenue typical in capital equipment or durable goods. Field service management software, reverse logistics software, route and schedule optimization—all play a role in ensuring aftermarket service work can be performed profitably. In this white paper, we will look at several factors including:

• Software usability
• Knowledge capture
• Reverse logistics
• Internet of Things (IoT)
• Per-asset tracking