By Gary Brandeleer, Product Management, Senior Director, Salesforce
Life is a series of changes and the field service industry is not immune to this fact. Disruptions such as the COVID-19 pandemic are causing your clients to rethink the way they do business. Does your field service organization have the right technologies to accommodate them?
The field service industry has a reputation for being slow to adopt new technologies. Look at your organization: do you have siloed systems that are limiting the flow of data between them? Is your field service workforce managed with whiteboard calendars and dispatched with hand-written work orders attached to a clipboard? Are you using homegrown solutions that hinder the continuous improvement of your processes and ability to adapt to disruption?
If you are, now is the time to embrace digitalization. Doing so will eliminate the inefficiencies created by employing dated business processes while providing much-needed agility to respond to disruptions caused by natural disasters, man-made disasters, and everything in between. But, most importantly, digitalizing your field service organization will improve the safety of both your employees and your customers.