News | March 11, 2019

Pilot Flying J Truck Care Launches Real-Time Virtual Maintenance System For Fleets

Fleet Center to help get drivers back on the road more quickly and easier than ever before

Knoxville, TN /PRNewswire/ - Pilot Flying J, the largest travel center network in North America, announced today the launch of its new virtual maintenance system, Fleet Center, as part of the company's Truck Care service platform. Available in April, Pilot Flying J's Fleet Center allows Truck Care technicians to focus on providing the best and fastest service to get drivers back on the road. The portal provides fleets 24/7, real-time visibility and flexibility to manage their equipment – reducing downtime, increasing speed of service and improving account management for fleets and professional drivers.

"With the launch of Fleet Center, we are eager to dramatically change how fleets do business with our truck care service," said Dave Latimer, vice president of shop strategies and operations for Pilot Flying J Truck Care. "By providing a centralized portal, Fleet Center will make it easier and faster for fleets to manage the service of their trucks. Our goal is to remove the stress and complexity of managing fleet service and get drivers back on the road as quickly as possible by providing our customers a window into their Truck Care account at the touch of a button."

The virtual maintenance system will provide fleets with access to time-saving features such as:

  • Service management: no phone calls, just easy business when it comes to scheduling services, generating and authorizing work orders, and receiving detailed cost of repair estimates.
  • Real-time notifications: receive immediate status updates for en-route, on-site and roll times
  • Live chat: users can live chat with Truck Care representatives for quick customer service needs
  • Service records: fleets will benefit from reduced paperwork and improved accuracy of records with full access to service history and transaction details

Rolled out in 2017, Pilot Flying J Truck Care continues to grow with 24 service centers and more than 135 roadside assistance vehicles in 36 states to provide professional drivers with maintenance needs on and off the interstate. With state-of-the-art facilities and certified technicians available 24-hours-a-day, Pilot Flying J Truck Care is dedicated to getting drivers back on the road quickly and safely.

As part of its commitment to quality service, the company is now offering a simplified, competitive pricing structure for preventative maintenance services. Backed by a nationwide limited warranty, the new flat price for a full preventative maintenance service with conventional oil is $299.99 for all engine types.

For more information about Pilot Flying J Truck Care and to find service center locations, visit www.pilotflyingj.com/truck-care. Pilot Flying J will showcase Fleet Center at ATA's Technology Maintenance Council's TMC 2019 Exhibition at the Georgia World Congress Center in Atlanta, Georgia at booth #237 from March 18 – 21.

About Pilot Flying J
Pilot Flying J, the largest operator of travel centers in North America, is committed to connecting people and places with comfort, care and a smile at every stop. Headquartered in Knoxville, Tennessee, Pilot Flying J has more than 750 retail locations in 44 states, Roadside assistance available at over 135 locations nationwide and growing as part of its Truck Care program, 44 Goodyear Commercial Tire and Service Centers, and 34 Boss Shops. The Pilot Flying J network provides drivers with access to more than 72,000 parking spaces for trucks with Prime Parking at more than 400 locations, 5,200 deluxe showers and more than 6,200 diesel lanes with 5,200 offering Diesel Exhaust Fluid (DEF) at the pump. Pilot Flying J is currently ranked No. 14 on Forbes' list of America's Largest Private Companies. Visit www.pilotflyingj.com for more information.

SOURCE: Pilot Flying J

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