Newsletter | July 20, 2021

07.20.21 -- Outcome-Based Business Models: Staying Relevant In An Evolving World

Outcome-Based Business Models: Staying Relevant In An Evolving World

Outcomes are the new opportunity. In this report, find out why it is becoming increasingly common for businesses to adopt Outcome-Based Business Models, focusing on on-going positive outcomes for their customers rather than product sales.

Cashing In On The Opportunity Of Outcomes

As business leaders take note of outcomes as the way to win the future, there’s a deeper recognition than ever before around the criticality of service — as well as the need for digitalization.

The #1 Mistake In Monetizing Your Service Transformation

Today’s manufacturers and service organizations have a wealth of initiatives underway to improve, evolve, and transform how they leverage service as a strategic differentiator and seize the opportunity that service provides. Top of mind for these companies is determining how to serve customers in a way that delivers increased profit margins and revenue growth. Unfortunately, companies can fall disappointingly short when it comes to execution.

How Will Utilities Survive? By Truly Embracing Service

The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed to do: provide a service. This requires, however, technology investments to orchestrate customer needs, people, and assets to deliver a unified customer experience.

Service Managers’ Buyer’s Guide

To deliver exceptional service in today’s landscape, your operations, people, assets, and parts need to be tracked, analyzed and optimized by a powerful enough service platform to meet your expectations. Is your current system up to the task?