Outcomes are the new opportunity. In this report, find out why it is becoming increasingly common for businesses to adopt Outcome-Based Business Models, focusing on on-going positive outcomes for their customers rather than product sales.
Today’s manufacturers and service organizations have a wealth of initiatives underway to improve, evolve, and transform how they leverage service as a strategic differentiator and seize the opportunity that service provides. Top of mind for these companies is determining how to serve customers in a way that delivers increased profit margins and revenue growth. Unfortunately, companies can fall disappointingly short when it comes to execution.
The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed to do: provide a service. This requires, however, technology investments to orchestrate customer needs, people, and assets to deliver a unified customer experience.
To deliver exceptional service in today’s landscape, your operations, people, assets, and parts need to be tracked, analyzed and optimized by a powerful enough service platform to meet your expectations. Is your current system up to the task?