04.07.21 -- Optimize Total Experience By Overcoming These FSM Challenges

This year’s AHR Expo, the world’s largest trade show for the HVAC industry, was cancelled due to the COVID-19 pandemic. Last year, the show was in Orlando, FL, and had over 70,000 attendees. When you think about that many people in one space today, you understand quickly what the expression “the difference a year makes” really means.

Oxford Nano is providing innovative remote assistance software to their customers through their AR-enabled “Virtual Assist” solution. Their customers get instant access to the company’s global team of service and applications experts to guide customers through technical and application issues in real time. Oxford Nano provides this solution as part of their commercial offerings to transition customers from reactive to proactive support, providing higher customer value and additional revenue to the service organization.

You’ve looked into GPS fleet tracking, and you’re on the fence for one reason or another. You’re not sure your business is large enough to justify the cost, or maybe you’re worried about the disruption adding another technology system might cause. But there’s also a cost to delaying your decision, and those issues your fleet is facing still need a solution. Learn the five signs you are ready for telematics in our free eBook.

The days of working from 9 a.m. to 5 p.m. five days a week, or working for one employer your entire career, are over. Evolutions in technology, industry, and corporate dynamics have ushered in a new era of flexible, results-driven employer/employee relationships.

In this era of a digitally empowered public, consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent anywhere experiences that many industries are struggling to address, let alone exceed.