POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.
POWERHOME Solar designs, installs, finances, maintains, and monitors American-made solar energy systems and roofing applications for residential, commercial, and public clients. The company was founded in 2006 as Rescomm and rebranded in 2014 as POWERHOME Solar to reflect the focus of the organization. Headquarters are in Mooresville, North Carolina and the company employs more than 700 employees at its 12 service regions and three call centers.