The company is a facility management company based in England. It provides cleaning services, grounds maintenance, tree services, pest control, security services, concierge services, handyman services, and environmental services to nearly 100,000 buildings around England.
THE BOTTOM LINE
The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale. It recognized an opportunity to leverage the Salesforce platform to run the entire business and minimize IT complexity. Since deploying Field Service Lightning, it has improved its contract strike rate by approximately 35 percent, it has optimized existing contracts which reduces the personnel and vehicles needed to service customers, and was able to retire a third-party mobile application.