2017 North American Mobile Workforce Management Customer Value Leadership Award

There is perhaps no industry more competitive, and more impacted by new emerging technology, than today’s service industry. To meet these challenges there has been significant growth in mobile workforce management (often called field service management) solutions.

For a mobile workforce management solution to be effective, it must balance user friendliness with robust features, customer experience with technician productivity, and ultimately offer significant value and ROI.

For these reasons and others, Frost & Sullivan is proud to award this year’s Customer Value Leadership Award in Mobile Workforce Management to Astea International.

Astea International is a global leader in field service and mobile workforce management, offering all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. The Astea™ Alliance™ platform helps some of the world’s best service-driven companies increase profitability while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience during every customer interaction. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.