Field Technologies Online Newsletter

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ClickSoftware is the leading provider of automated mobile workforce management and service optimization solutions for the business enterprise, both for mobile and in-house resources. As pioneers of “Service Chain Optimization” our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift, and task scheduling, mobility, and real-time management of resources and customer communication. To learn more about ClickSoftware, visit our knowledge center.

From Field Technologies Magazine

Standardized Software, Device Flexibility Simplify Mobility
By Brian Albright, Field Technologies magazine
How do you optimize an already-optimized field service organization? Questar Gas found a way — through the deployment of iPhones and Toughbooks running ClickSoftware's mobility solution.

Standardized Software, Device Flexibility Simplify Mobility

Featured Articles

Service Knowledge Management: Managing Information To Boost Customer Service
By Servigistics
Albert Einstein said "Information is knowledge" and in today's complex service organizations, making sure that your call center, field technicians, partners, dealers, and others have access to the information necessary to solve your customer's service issues is key to maintaining high customer service levels and increasing customer loyalty long term.


The Top 5 Best Practices For Field Service Mobility
By NetMotion Wireless
Many organizations today are facing an ever-growing field service workforce, and the ubiquity of wireless networks and improved wireless devices creates opportunities for these organizations to maximize the efficiency and productivity of their field force, keeping them remotely connected and in the field for further service calls, less time traveled into the office, and more time focused on the customer.


How To Meet The Challenges Of Service Lifecycle Management
By Astea International
The global telecommunications market, estimated by most industry analysts to be in excess of $1T annually, continues its evolution spurred by a seemingly constant flow of new and converging technologies. As such, the entire segment is benefiting from a revitalization that is once again bringing it to the forefront of the IT marketplace.


The Value Of Networked Field Services
By ClickSoftware
One of the most important capabilities that mobile solutions offer organizations today is the ability to provide better visibility, in near real time, into the activities and events taking place in the field.

Industry Webinar

The Field Service Blueprint
Date: June 13, 2012
Time: 12:00 p.m. ET

Have you ever felt overwhelmed because you need to improve services revenue, efficiencies, and customer satisfaction, but you don’t know where to start? Join us for an interactive webinar as we describe the building blocks necessary to improve the end-to-end field service experience.

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Featured Downloads

Measuring The True Cost Of Service Delivery
Field service management solutions can radically improve efficiency in the field, and hence improve customer service and satisfaction. The ever-more demanding consumer is compelling the field service industry to meet their expectations and work around their lives.

Trimble Field Service Management

Automate The Entire Depot Support And Logistics Process
A mutual company sought to improve their depot logistics and repair process to better support their field services. Necessary functions included claims management, new hire management, and disaster responsiveness.

CSDP Corporation

How Real-World Users Are Benefiting From Service Management
A collection of three executive summary case studies covering businesses using the Infor 10 Service Management Business. If you manufacture, sell, install, inspect, maintain, or repair equipment — you can benefit from the deep domain expertise of Infor 10 Service Management Business, just as these customers have.

Infor Global Solutions
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Featured Multimedia

Tips From The Pros: How The Best Service Organizations Market And Sell Services
Do you rely solely on your marketing and sales teams to sell your products? In a services organization, your golden opportunity lies with your field services organization.

ServiceMax

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Featured Products And Services

N4A Communications And Management Software
N4A Communications And Management Software

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Enfora

AT&T Video Capture
AT&T Video Capture

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AT&T

Analytics Module
Analytics Module

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NetMotion Wireless

Metrix Advanced Scheduling
Metrix Advanced Scheduling

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Metrix