Field Technologies Online Newsletter

Sponsored by: IFS

In This Issue:

SPONSOR

IFS 360 Scheduling is one of the only real-time field service optimization engines on the market today. Learn more about the technology used by organizations in mission-critical environments to help them meet legal service-level agreements (SLAs) measured in minutes. With 360 Scheduling, any company with a mobile workforce can harness the power of always on, always optimizing scheduling to increase tech and dispatcher productivity, meet demanding SLAs, and improve customer service. Learn more.

From Field Technologies Magazine

How To Make M2M Work For You
Once you've determined M2M would add value to your organization, the work has only just begun. The information in this report will help you navigate what comes next. This information includes an industry overview from Sam Lucero of ABI Research, advice on how to successfully navigate the M2M landscape, tips for building a successful business case for M2M to create buy-in within your organization, and valuable insight from John Keough of Yankee Group on mistakes to avoid during your M2M deployment.

How To Make M2M Work For You

Featured Articles

Service In 2012: The Continued Search For Revenue
By ClickSoftware
A recently conducted State of the Market poll of over 200 service leaders confirmed revenue tops the agenda of CSOs. This document will highlight key market trends and best practices in the search for service revenue. It features data collected from respondents to Aberdeen's State of Service Management and Service Revenue research surveys.


The Real-Time Service Enterprise
By Servigistics
For leading service organizations, connectivity doesn't stop within the boundaries of the organization, but extends outwards to partners, resources, serviceable assets, and customers. As the information captured from connected assets and resources is leveraged to drive customer value while improving service delivery operations and efficiency, organizations will continue to see the value in opening up the doors to connectivity.


Streamline Your Dispatch Process And Reduce Your Entitlement Time
By CDSP Corporation
Due to divestiture, a product manufacturer needed to sunset a contact center while still supporting the products built by the divested department. Furthermore, this contact center was linked with the remaining manufacturing systems, creating difficulties in separating the systems.


5 Steps To Reducing Fuel Costs In 2012
By Complete Innovations Inc.
2011 did not bode well for gasoline prices, this trend has continued and industry experts do not forecast a better outcome in 2012.


The Underpinnings Of Service Excellence: Synchronizing Resource Capacity With Service
By Astea International
Gunning for improved customer satisfaction, loyalty and reduced service costs, service organizations are taking steps to tightly align service demand with resources comprising technicians, spare parts, and fleets.

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Featured Downloads

Halter Tree Service Employs A GPS Solution To Control Company Vehicle Usage
With so many employees in the field, Halter Tree Service allowed its staff to take company trucks to their homes each night. By doing so, there was no accountability for the location of the vehicles.

Sprint Nextel

How You Can Increase Driver Safety And Enhance Productivity
Established in 1887, Turlock Irrigation District (TID) is the first publicly owned irrigation district in California. It is one of only four irrigation districts in the state that provides irrigation water as well as electric retail energy directly to homes, farms, and counties.

Trimble Field Service Management

Understanding The Value Of Fleet Management
Fleet management systems — from AT&T — deliver the information you need with onboard monitoring devices that capture data, track vehicle speed, excessive idling, and other factors that add to operational costs.

AT&T
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Industry Webinar

The Top 3 Challenges To A Successful Mobile Deployment
In this on-demand webinar, NetMotion Wireless and the Oregon Police Department help us understand how enterprises and government agencies are finding simple solutions to address the top three challenges to a successful mobile deployment.

NetMotion Wireless

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Featured Products And Services

Mentor XMobile ManagerĀ® (XMM)
Mentor XMobile Manager® (XMM)

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ETAdirect Routing And Scheduling
ETAdirect Routing And Scheduling

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Astea FieldCentrix: FX Interchange
Astea FieldCentrix: FX Interchange

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Service Gateway 2.0 Enterprise Software
Service Gateway 2.0 Enterprise Software

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