Newsletter | January 30, 2023

01.30.23 -- Nearly 80% Of High-Performing Field Service Organizations Use AI — Here's What Else They're Doing Right
 
From The Editor
Massive IoT Enables Massive Opportunities For Utilities
 
By Alastair MacLeod, Ground Control

Here, Alastair MacLeod, CEO at Ground Control, a satellite focused IoT and M2M connectivity and critical communications provider, examines the opportunities and challenges, and how satellite communications can plug the critical gaps in connectivity to improve efficiencies, productivity, and worker safety.
Featured Articles
Transforming Field Service Productivity: 3 Trends That Have Changed The Game
Submitted by RWS Group

At the height of the COVID pandemic, field services changed in ways that are driving different approaches to content delivery that call for new content management technologies.
A Framework For Completed Service Work
Submitted by Zuper

Completed service work is a lot more than providing service to customers when things need fixing. It’s a very strategic aspect of the business if performed correctly can set your business apart from your competitors.
Predictive Service & Maintenance
Submitted by IFS North America

Predictive service solutions give business leaders unprecedented operational insight and provide a myriad of ways their organizations can increase the value they deliver to customers.
Nearly 80% Of High-Performing Field Service Organizations Use AI — Here’s What Else They’re Doing Right
Submitted by Salesforce

Efficient, personalized customer service is more important than ever — especially when it’s in someone’s home or business.