By Brian Albright, Field Technologies magazine
The Metropolitan Sewer District of Greater Cincinnati’s Wastewater Collection Division manages 3,000 miles of main sewer line and services some 200,000 individual customer sewer laterals and accounts that cover nearly 1 million residents and businesses. When things go wrong with those pipes, the division hears about it from customers loud and clear.
When there are sewer line backups, overflows, or other problems, field crews have to promptly investigate the issue and repair the damage. The division employs approximately 100 full-time field technicians tasked with performing customer service activities, condition assessment, maintenance, cleaning, construction, and rehabilitation operations.