Mobility Improves Customer Service

Your field technicians have a tremendous impact on your customers and maintaining your organization’s relationships with them. Delivering value through service resolution can improve customer satisfaction and increase revenue through more repeat business and sales of new service contracts.

Because service technicians are the “face” of your company and interact regularly with your customers (often more than any other employees), you should equip them with tools to complete their work efficiently and effectively. This is particularly important because customer expectations for service are increasing, and the service market has become more competitive.

That’s the message in a new Aberdeen Group report, “Field Service 2016: Strengthen the Team and Bond with Your Customers,” which outlines best-in-class strategies for turning service interactions into opportunities to expand and improve customer relationships.