Article | July 23, 2019

5 Mistakes Organizations Make When Training Their Field Workers On Digital Applications

Field Service Productivity

Effective training is essential for the productivity and success of frontline workers. Without it, workers won’t use their digital solutions correctly—or at all—hurting productivity and efficiency throughout the organization.

We’re going to explore a few common mistakes organizations make when training their field workers and how they can be overcome.

Mistake 1: Relying on traditional training methods

Traditional training methods aren’t sufficient to train mobile workers. They’re not an effective way to learn technology and they pull workers out of the field, resulting in downtime.

Instead of taking employees out of the environment they’ll be working in, digital training and engagement is the best way to train mobile workers. 

Mistake 2: One-and-done training

According to the Ebbinghaus Forgetting Curve, without reinforcement, people forget 40% of their training after a few days and 90% after a month. This demonstrates just how ineffective one-time training is.

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