11.17.21 -- Measure What Matters: The 2022 Service Intelligence Benchmark Report

The COVID-19 pandemic brought with it many changes for the field service industry. In our e-book, we take a look at four lessons we have learned and what will become permanent best practices for our industry.

Digital transformation may be the biggest buzzword of recent years. But it could also be the single most important endeavor your business undertakes.

Today, we are excited to announce our acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration, and workflow automation capabilities supporting both expert-led and self-help solutioning.

Safety, efficiency, and information collection are all extremely important in the rail industry whether linear, fixed, or rolling assets. In order to achieve these goals, rail workers must have an optimized inspection process for network, assets, and trains using AR combined with artificial intelligence. Augmented and assisted reality support inspections providing digital work instructions, virtual repository of information, and the option of remote support calls.

Location is at the heart of field activities. It sounds like an obvious statement, but field management often either completely overlooks location or marginally takes advantage of it.

Read an analysis of field service performance and customer satisfaction in a year of talent shortages, COVID service pivots, and shifting customer demands.