Case Study

Manage Location-Based Work Safely And Efficiently With FSM

Source: ServiceNow
Field Service Industrial Manufacturing

Boost customer satisfaction and improve employee experience with digital workflows

Field service is a critical aspect of the customer experience. Whether installing or maintaining equipment, completing repairs, or providing other on-site services, organizations want to deliver exceptional experiences that drive customer satisfaction and loyalty.

The demands on field service in today’s always-on, connected world are changing. Customers not only want more control over when and how they receive service, they also expect it as quickly as possible. The field service workforce wants to be set up for success, with access to all the information and tools they need to complete work the first time. This can be a tall order for technicians who may not be direct employees or may not have a lot of time or experience with the product or service.

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