An ongoing goal of fleet managers worldwide is to reduce costs without noticing losses in other performance metrics, such as safety or quality. The Internet of Things (IoT) can provide the technological assistance needed to save money. Here’s a look at what’s possible.
Many companies have embraced AI and machine learning to automate service functions and drive more efficient resolution of customer issues. Still, current implementations of AI are falling short of the vision.
Here's how to align your technology to optimize operations for big savings, enable possible new revenue opportunities, and deliver the loyalty-winning experiences that today’s consumers, employees, and users demand.
Black & Veatch’s (B&V) clients include large telecom companies that install and repair equipment on a daily basis to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed, and B&V wanted to take a proactive approach to ensure real-time visibility into its workforce. Here's how they did that.
What is Schedule Hero? Good question. It’s a logic game that challenges you to efficiently schedule field service jobs. And it’s not as easy as you may think. There’s a lot to consider when scheduling agents.