Improving Technology Acceptance And Adoption With Frontline Workers

The idea of change management comes up with any new implementation of a process or tool. Leaders must determine the best methods for anticipating resistance to the change and properly communicate the change to ensure a smooth roll out. However, there are many variables that are specific to technology and frontline workers.

Who are frontline workers?

They are people who work out in the field helping to keep communities running. Frontline workers are less likely to be at a desk and more likely to be outside or on their feet. They include oil, gas, energy, utility, telco, and manufacturing workers. This group has a varied background of education and geography. But many do share similarities in age and experience. The average age of frontline workers is over 50, making them nearing retirement age, also called a greying workforce. (Energy Central).