Many businesses are pivoting to product-as-a-service and outcome-based service models to acquire new customers and sustainably grow existing accounts. But aligning your entire service value chain on a new set of tools, processes, and data is a massive undertaking. Take our eight-question assessment to test your current capabilities and determine if you are ready to adopt these lucrative new models for monetizing services.
Submitted by Oracle Advertising and Customer Experience
There’s a major shift happening across manufacturing service organizations. While cost savings and operational efficiencies are still top benefits, companies are generating new revenue from service agents upselling/cross-selling products and subscriptions.
Does your digital field service have a human touch? Dial up customer service with more connected people. A recent report from Worldwide Business Research and Salesforce highlights how the communications industry can combine digital with a human touch.
We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We see the increase in renewables but also an ongoing reliance on conventional fossil fuels. Utilities will play an important role in how we manage the world’s transition to a sustainable energy future.