Q&A: How To Thrive In The Experience Economy

A conversation with Mark Brewer, Global Industry Director, Service Management, IFS

I had the pleasure of attending IFS World Conference 2018 in Atlanta in May, and enjoyed hearing Mark Brewer, Global Industry Director for Service Management at IFS, speak energetically about the evolution field service organizations are in the midst of. Brewer brought up numerous interesting points and themes, and I’m happy to have him here with us to dive into some of them.