05.18.22 -- How To Secure Buy-In For Service Transformation Projects

Our world is more connected than ever. Thermostats, televisions, appliances, smart speakers — all of these devices need to be connected for use in our personal and professional lives. The companies and field service technicians who help customers connect these devices need the right tools to do their job well and improve customer satisfaction, productivity, and revenue. With the real-time demands of field service, it can be one of the most challenging aspects of running a business. 

Efficiency in field service management is critical in helping companies streamline processes, increase revenue, and remain competitive in a fast-changing economic landscape. However, with so many different measurable performance metrics, what are the key field service metrics that matter?

There is a growing divide between innovation leaders and laggards. Why? Because building future-proof applications is no small feat. Technology is a moving target and developing modern applications typically involves a number of different coding languages, development frameworks, and libraries, which come in and out of favor each year. What you choose today could be outmoded tomorrow.

Digital transformation has completely changed the way organizations in every industry deliver their products and services — and those that operate in the insurance space are no exception. The promise of optimized processes, digitized administration, a streamlined appointment booking process, and data-backed business insights has captivated insurance companies and inspired them to adopt a more digitally-minded approach.

Service can play a more critical role in the relationship between an organization and its customers. Historically an afterthought, the service experience must drive differentiation, new revenue streams, and value.

Learn best practices for service leaders on gaining stakeholder approval for technology investments.