08.30.21 -- How To Reduce Truck Roll Costs In Field Service

Prior to Fieldpoint, DSH used a manual work order system, so they had no way to conduct a quick online history search on equipment or previous service work performed by their technicians.

You have the best drivers and vehicles. Now how do you get best practices in place to ensure maximum efficiency, and thus maximum profitability?

The digital revolution has forever changed the way we work, making the era of the 9-to-5 workday and desk-based worker a thing of the past. Thanks to advances in technology, new and flexible methods of working are gaining popularity—telecommuting, remote work, deskless work, and mobile work. But while these terms may seem interchangeable, there are some subtle differences.

Today’s field service teams are very different than teams of the past in terms of how they’re formed, how they operate, their everyday responsibilities and more. Advances in technology, travel and society fueled this evolution for decades. Then, after the dot-com boom and the economic downturn of 2008, more changes occurred when organizations of all kinds earnestly challenged themselves to do more with less. Most recently, the COVID-19 pandemic hit and everything changed again; in many ways, we’re still in the midst of assessing how our world is different than before and how teams need to evolve to streamline operations and best serve customers and end-users.

Wondering how to reduce truck roll costs without hurting other important metrics, like customer satisfaction (CSAT) and customer retention scores? Well, fortunately, it is possible – but it takes a methodical approach. And that’s what we’ll be diving into today: the question of how you can quickly and effectively make some tweaks here and there to your day-to-day operations, and in the process, reduce truck roll costs while still spurring long-term growth for your business.