10.06.21 -- How To Overcome The Top 5 Manufacturing Challenges For OEMs

Exceptional customer service has become table stakes for service organizations, but delivering on that promise is a challenge. Roadblocks include a lack of understanding of what the customer really needs, when they need it, and how to act on the mountain of service data to drive exceptional experiences and improve service outcomes.

Facing the need to maintain aging water and sewer infrastructure while being expected to support the needs of the community and innovate with their budget, Cave Creek, Arizona, embarked on a project to implement a functional, scalable, and cost-efficient GIS. The success of the project required high-accuracy data collection, which was accomplished easily with an easy-to-use mobile app.

Why it’s time to outsource, optimize, and add technology.

There’s no denying field service organizations pour a large amount of time and resources into training new talent. In fact, it’s estimated corporations spent around $19.7 million last year on training expenditures alone.

Despite several years of sluggish growth and the onset of a global pandemic, the manufacturing industry is not going anywhere anytime soon. Thanks to technological innovations and resiliency, the manufacturing industry is actually expected to grow by up to 7.2 percent by the end of 2021. While this growth is optimistic for the future of the industry, there are still some serious challenges facing home appliance and consumer electronics original equipment manufacturers (OEM).